Please review House Account Version 1 articles if you see Version 1 in Settings > House Accounts.

There are a few ways to refund house accounts, depending on whether you’re voiding a charge placed on a house account or refunding a payment toward a house account balance. You can also process refunds from Lightspeed Restaurant, as necessary.

Refunding house account charges in Lightspeed Retail (R-Series)

1. In Lightspeed Retail (R-Series), open a transaction charged to a house account that includes products to be refunded.
   

   Transactions can be found in Lightspeed Retail through the All Transactions report or by reviewing the customer profile's sales history.

2. Click Refund.
   
3. Click Refund next to the products to be refunded.
4. Select your House Account Refund custom menu button.
   
5. Adjust the amount to refund to the house account, if necessary. Clicking MAX will set the amount to include all products included in the refund.
   
6. Click Credit to account.
7. Once back at the open sale, click Payment.
8. Process refunds for any remaining amounts to other payment methods, if necessary.
9. Click Finish Sale.

After the sale has been finalized in Lightspeed Retail, the refund will appear on the house account statement in Lightspeed Golf after refreshing the page.

Refunding house account charges in Lightspeed Restaurant (K-Series)

1. Start a new order.
2. Add menu item(s) to the sale that should be refunded.
3. Tap the pencil icon next to the menu item and select Refund.
4. Tap Payment.
5. Select your House Account payment type.
6. Attach the intended customer profile to the sale.

Ensure your location's settings are configured to allow for refunds.

Refunding house account charges in Lightspeed Restaurant (L-Series)

1. Start a new order.
2. Tap Refund
3. Add menu item(s) to the sale that should be refunded.
4. Tap Add customer and select the customer with the house account to be refunded.
5. Tap Pay.
6. Select your House Account payment type.
7. Set the Total Due amount to what should be refunded to the house account.
8. Tap Confirm Payment.

Refundable products can only be refunded by users who have the Refund role enabled. More information can be found in the Lightspeed Restaurant (L-Series) help center.

Refunding house account payments

You can remove a payment towards a house account balance by voiding it in Lightspeed Retail. Then, you will need to process a refund for the payment itself through Lightspeed Payments.

Voiding a payment in Lightspeed Retail

Voiding a transaction in Lightspeed Retail will update the house account balance accordingly.

1. In Lightspeed Retail, open the transaction that includes payments to be refunded.
   

   Transactions can be found in Lightspeed Retail through the All Transactions report or by reviewing the customer profile's sales history.

2. Click Void Sale.
3. Include a Reason For Voiding, if applicable, and click Void Sale.
   

Refunding a payment in Lightspeed Golf

Processing a refund through Lightspeed Payments in Lightspeed Golf will send funds back to the customer's card.

Instructions for processing a refund can be found in our dedicated help center article.

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