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Refunding card transactions with Lightspeed Payments (CNP)

This article pertains to Lightspeed Payments Golf - Card Not Present (CNP). For Retail (R-Series) or Restaurant (L-Series) Lightspeed Payments information, see the corresponding article.

You can issue refunds by finding the original sales transaction and refunding it (refund by reference).

You will need to process the refund in Lightspeed Golf and Lightspeed Retail (R-Series). If you are unsure about needing to do both, please contact our support team and they will help guide you.

Only Owner employee profiles are able to process refunds following the information below.

Selecting a sale to refund

  1. Navigate to Reports > Lightspeed Payments
  2. Click on the date of the transaction that you would like to refund

Processing a refund

  1. Once you have clicked on the transaction, you will be brought to the payment details page.
  2. Copy the Processor ID and then click on Request Refund
  3. Paste the Processor ID and then click Search payment
  4. From here you can determine whether you would like to refund the total amount or do a partial refund.
    • Full Refund: Select Full Refund and then click on Confirm Refund

    • Partial Refund: Select partial refund and then enter the amount to refund and then click on Confirm Refund

Once the refund is successful you will see a confirmation message.

You can also navigate back to the payments screen and refresh your page to see the updated status to Refunded or Partially Refunded, accordingly.

Refunding a sale in Lightspeed Retail (R-Series)

Once you have processed the refund, you will need to make sure to refund the transaction in Lightspeed Retail (R-Series), if you have the integrated POS linked to your Golf account.

To process the refund in retail, please follow these steps.

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