There are different ways to process refunds through Lightspeed Payments depending on if the payment was charged through Lightspeed Golf (CNP), Lightspeed Retail (R-Series), or Lightspeed Restaurant (L-Series).

Information about processing refunds through Lightspeed Payments (CNP) in Lightspeed Golf can be found in a separate article.

Refunds through Lightspeed Payments in Lightspeed Retail (R-Series)

There are two ways to process refunds through Lightspeed Payments in Lightspeed Retail. Processing a refund through the original sale will update stock levels and reports according to what was refunded. However, processing a refund through Financial Services is best used for situations where the payment terminal used to take payment was in Standalone mode, or if your internet was offline.

• Manual entry refunds are not possible.
• Voiding a finalized sale does not refund the attached payment, as a sale including a refund must be processed separately.
• Removing a payment from an unfinalized sale will void the payment.

Processing a refund from the original sale

You can issue refunds by finding the original sales transaction and refunding it in the POS. This updates stock levels and reports accordingly. The card used for the payment must be present at the business location where the sale took place.

Steps for how to process a refund from the original sale can be found in the Lightspeed Retail (R-Series) help center. 

Processing a refund through Financial Services

Refunds can also be issued through the Financial Services tab in Retail POS. This is best used for transactions processed in standalone mode, or for transactions not visible in your sales history.

Refunding through the Financial services tab will not update inventory or sales reports. If you process a refund through Financial services, ensure that you create a separate sale and process a refund using cash as the payment. Then, adjust the payment type to Lightspeed Payments so it will be reflected in your sales reports. You may also want to edit your inventory levels to keep your inventory accurate.

Steps for how to process refunds through the Financial Services tab can be found in the Lightspeed Retail (R-Series) help center. 

Refunds through Lightspeed Payments in Lightspeed Restaurant (L-Series)

Sales processed through Lightspeed Payments can be refunded through either the POS or through your Restaurant Manager.

To be eligible for a refund, the transaction must be:

• Less than 90 days old.
• An eligible payment method. Some payment methods, such as Interac, must be refunded to a present card.
• Not previously refunded.

Sales that do not meet these requirements will need to be refunded to a different payment type or to a present card through Standalone Mode.

Steps for how to process refunds through Lightspeed Payments in Lightspeed Restaurant can be found in its dedicated help center.