This article relates to payments processed through Lightspeed Payments Golf - Card Not Present (CNP). For information about Lightspeed Payments for Lightspeed Retail (R-Series) or Lightspeed Restaurant (L-Series), refer to the corresponding article.

Credit card refunds can be issued directly from the tee sheet or by locating the original transaction in Lightspeed Payments reports in Lightspeed Golf.

Processing refunds from the tee sheet

Credit card transactions for reservations can be refunded directly from the tee sheet. This allows staff members who do not have access to reports to process refunds efficiently. Only full refunds for products such as cart fees, green fees, and extras can be processed from the tee sheet. Refunds are automatically reported through to Lightspeed Retail (R-Series).

For detailed instructions, refer to our Refunding reservations from the tee sheet article.

Processing refunds through reports

Full or partial refunds can be processed through Lightspeed Golf reports by employee profiles set to the Owner role. 

This will send the funds back to the card used for payment, but processing a refund or void in Lightspeed Retail (R-Series) is necessary to update reports to reflect the refund.

1. Navigate to Reports > Lightspeed Payments.
   
2. Select the date and time of the transaction to be refunded from the Payments section.
   
3. Copy the Processor ID and then click Request Refund. (Split into 2 steps)
   
4. Paste the Processor ID into the Refund window and click Search payment.
   
5. Select a full or partial refund.
   • Full Refund: Click Full refund, then click Confirm Refund.
   • Partial Refund: Click Partial refund, enter the amount to refund, then click Confirm Refund.
   
6. A confirmation will appear if the refund is successful.
   

The transaction will be labeled as Refunded or Partially refunded accordingly, after refreshing the page.

Updating reports in Lightspeed Retail (R-Series)

The steps below will not send funds back to the card used for payment but will update reports in Lightspeed Retail. This is necessary so that your figures accurately reflect refunds processed from Lightspeed Golf.

To accurately update Lightspeed Retail reports based on refunds processed from Lightspeed Golf, ensure House Account payments are voided and all other transactions are refunded.

Voiding house account payments

To void house account payments, log into Lightspeed Retail and open the original transaction. Then, Click Void Sale. More information can be found in the Lightspeed Retail (R-Series) Help Center.

Refunding house account deposits

If the house account payment you are refunding resulted in a deposit amount on the account, you want to process a deposit refund:

1. Add the customer in question to a new sale.
2. Click Payment.
3. Click Refund Deposit.
4. Select Golf CNP as the payment type and enter the amount refunded.
5. Click Ok.
6. Click Finish Sale.

Restoring the Golf - CNP payment type

If the Golf - CNP payment type is not visible during the refund process, it may be archived. It should be unarchived to process refunds but should be archived again when you are finished. This can help avoid confusion during the checkout process.

1. Navigate to Settings > Payment Types.
   
2. Enable Show Archived, and click Search.
3. Locate the Golf - CNP payment type, and click Restore next to its name.
   
4. Process the refund.
5. Navigate to Settings > Payment Types.
6. Locate the Golf - CNP payment type, and click Archive next to its name.
   

Refunding all other transactions

To refund all other transactions, log into Lightspeed Retail and open the original transaction. Then, click Refund. Add items to the order to be refunded, then click Payment. Use the Golf CNP payment type for the refund, and click Finish Sale. More information can be found in the Lightspeed Retail (R-Series) Help Center.