Lightspeed Golf has several employee roles with varying levels of access to the platform, including Owner, Manager, Assistant, Booking Agent, Starter, Viewer, and Limited Viewer. Assigning the right role ensures that each employee's access matches their responsibilities.

Roles like Owner and Manager are ideal for decision-makers who need full access to manage operations, settings, and customer service. On the other hand, roles such as Assistant and Booking Agent—as well as Starter, Viewer, and Limited Viewer—are better suited for staff with more focused responsibilities.

Employee roles

The modules included for each employee role are shown here and are explained in more detail below.

• Booking Agent, Starter, Viewer, Limited Viewer
  • Tee Sheet
• Assistant - Includes all Booking Agent modules
  • Customers
  • Tour Operators
  • Promotions
• Manager - Includes all Assistant and Booking Agent modules
  • Tee Times & Pricing
  • Dynamic Pricing
  • Events
  • Reports
  • Business Intelligence
  • Radar
  • Add-Ons
  • Settings
• Owner - Unrestricted access to all modules

• Limited Viewers can only access the Tee Sheet.
  The Limited Viewer role offers basic tee sheet visibility. It does not include customer information or access to reservation notes. It’s ideal for staff who need minimal access to tee sheet details.

• Viewers can only access the Tee Sheet.
  The Viewer role enables users to see reservation details and customer information on bookings. However, users cannot edit notes or interact with reservation windows.

• Starters can only access the Tee Sheet.
  The Starter role provides tee sheet visibility with enhanced details and allows editing of notes within the reservation window and pace of play. Customer information on bookings is visible by default.

• Booking agents can only access the Tee Sheet.
  In it, they are able to create, move, recur, and modify reservations. This includes entering credit card information, processing charges, deleting bookings, and marking players as arrived, no-show or rain checked. They can also edit player types, and apply packages or coupons to reservations.

• Assistants have the same capabilities as Booking Agents, but also have access to three other modules. This includes Customers, Tour Operators, and Promotions.
  This allows them to access the customer base and adjust customer profiles. This includes the ability to manage customer profiles, house accounts, family accounts, and tour operators and to process charges to credit cards on file.
  They are also able to generate promo codes, sell and track packages and their usage, and create and manage online deals.
  

• Managers have the same capabilities as Assistants and Booking Agents, while also being able to access all of the other modules. This includes Tee Times & Pricing, Dynamic Pricing, Events, Reports, Business Intelligence, Radar, Add-Ons, and Settings. Managers can create, add, or delete tee times. They can also control price sheets and their assignment to specific date ranges. Within price sheets, managers can configure price rules for green fees and cart fees and adjust time restrictions. Also, they can create and edit tournaments and events.
  Managers have access to the reporting section for data on Business Intelligence, Statistics, Customers, and Reservations. They can also access the Radar, in which Lightspeed Golf automatically alerts you on key events needing your review such as expiring or failed subscription payments.
  Additionally, managers can adjust settings for the golf club, the course, player types, product types, package types, sales taxes, membership and service products, online bookings, the tee sheet, house accounts, TV mode, custom fields, and integrations.
  Finally, managers are able to send email and SMS notifications from the tee sheet.
  

• Owners have unrestricted access to the entire platform.
  Owners have the capabilities of all other employee roles, while also being able to create and edit employee profiles. Owners are also shown the onboarding module if it is enabled.

Employee permissions

These settings can be adjusted per employee role by Owners and Managers. These settings can be adjusted to allow or disallow certain permissions, per employee role. The permissions are detailed below.

Sell packages

Allows the employee role to sell packages to customer profiles, following the steps detailed in this article.

Sell subscriptions

Allows the employee role to sell subscriptions to customer profiles, following the steps detailed in this article.

Edit notes in the reservation window

Allows the employee role to add or update notes directly from the reservation window on the tee sheet. More information can be found in this article.

Edit pace of play

Allows the employee role to manage pace of play indicators for active tee times on the tee sheet. For full details, see this article.

Edit player types

Allows the employee role to directly edit the player types assigned to customer profiles. More information can be found in this article.

Adjust the tee sheet

Allows the employee role to adjust the tee sheet. More information can be found in this article.

Mark products in reservations as paid/unpaid

Allows the employee role to mark products in reservations as Paid or Unpaid accordingly. More information can be found in this article.

Override player restrictions

Allows the employee role to make changes to reservations that will overwrite booking restrictions set in the assigned price sheet.

View customer information on bookings

Allows the employee role to see customer names and reservation details (such as arrival and payment status) directly on the tee sheet. This permission is required to view detailed booking information for rounds and tournaments.

This permission is enabled by default for Starters and Viewers, and is built into all other Roles. However, it is disabled by default for Limited Viewers.