Use Payment Requests to send a customer a secure link to pay an amount toward their House Account balance. The customer pays on a Lightspeed-hosted page, and the payment automatically posts to the House Account.

Understanding Payment Requests

Payment Requests are available only to clubs with House Accounts version 2 and an active Lightspeed Payments gateway. Assistant, Manager, and Owner employee profiles can send payment requests to customers with an email address on file.

For security reasons, sending payment requests requires a recent sign-in. You may need to log out of Lightspeed Golf, log back in, and try again.

Once a payment request is sent:

• Payment requests expire after 14 days.
• Multiple requests can be outstanding for one customer.
• Anyone with the link can pay, so share it only with the intended recipient.
• The card used for the payment isn’t saved for future use.
  • To add a card for future use or ongoing House Account payments, the golfer can add it through their dashboard.
• Until it's paid, the request appears as In Transit, and the balance remains unchanged.
• Payments can only be processed by credit card.
  • ACH payments and credit card surcharging fees are not supported.

Sending a payment request

1. Navigate to the customer's profile and open the House Account tab.

2. Click Request Payment under Payments History.

   

3. Review the charge amount and recipient email address.
   • The customer’s email address on file will appear by default, but it can be changed to any email.
   • Add a note, if necessary.
4. Click Send payment request.

5. The customer will receive an email with a link to the secure payment page.

   

Reviewing and cancelling payment requests

Staff with report access can go to Reports > Payment Requests to review payment requests.

To cancel a request, click the three-dot button to the right of a payment request and click Cancel.