Use Payment Requests to send a customer a secure link to pay an amount toward their House Account balance. The customer pays on a Lightspeed-hosted page, and the payment automatically posts to the House Account.

Understanding Payment Requests

Payment Requests are available only to clubs with House Accounts version 2 and an active Lightspeed Payments gateway. Assistant, Manager, and Owner employee profiles can send payment requests to customers with an email address on file.

Once a payment request is sent:

• Payment requests expire after 14 days.
• Multiple requests can be outstanding for one customer.
• Anyone with the link can pay, so share it only with the intended recipient.
• The card used for the payment isn’t saved for future use.
  • To add a card for future use or ongoing House Account payments, the golfer can add it through their dashboard.
• Until it's paid, the request appears as In Transit, and the balance remains unchanged.
• Payments can only be processed by credit card.
  • ACH payments and credit card surcharging fees are not supported.

Sending a payment request

1. Navigate to the customer's profile and open the House Account tab.

2. Click Request Payment under Payments History.

   

3. Review the charge amount and email address.
   • Add a note, if necessary.
4. Click Send payment request.

5. The customer will receive an email with a link to the secure payment page.

   

Reviewing and cancelling payment requests

Staff with report access can go to Reports > Payment Requests to review payment requests.

To cancel a request, click the three-dot button to the right of a payment request and click Cancel.