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Processing house account payments

Please review House Account Version 2 articles if you see Version 2 in Settings > House Accounts.

Use manual payments towards house accounts instead of automatic billing or when you need to re-process the payment. Making a manual payment on a house account before the automatic billing has been processed can lead to customers being charged twice.

Processing Payments from Lightspeed Golf

  1. Find the member in the sidebar in the customer database
  2. Select the member's account and click the House Account tab
  3. Scroll down to the Payments History section and click on Payments
  4. Click on Make Payment
    • Note: Lightspeed Payments Golf (card not present) gateway is required to use the Make Payment button
  5. A payment screen will appear, allowing you to pay down the balance of the member at both the Pro Shop and Restaurant departments. Please note, the default will be the current balance, not the closing balance from the previous month, but you may choose closing to pay that amount instead.
  6. You will also be able to select one of the 4 payment methods (credit card, Cash, Check, and ACH - ACH only available in the US).

If you do not see the options for cash and check, please contact our support team so they can map these for you. This will map them to the corresponding payment methods in the POS.

Processing Payments from Lightspeed Retail (R-Series)

If you do not have the Make Payment button and the customer wants to pay in person with their credit card, or you need to use a different payment method than cash or check, you can make these payments directly in Lightspeed Retail or Restaurant.

To pay a house account on Lightspeed Retail, follow these steps:

  1. Navigate to Lightspeed Retail
  2. Go to the Customers tab in the navigation bar
  3. Select the customer you are looking for and click on Checkout
  4. In the sales screen, click on Payment on the right-hand side
  5. Click on Make Payment
  6. Enter the amount to be added to the account.
  7. Select the tender method to complete the charge and click on Finish Sale.

Processing Payments from Lightspeed Restaurant (L-Series)

To pay a house account on Lightspeed Restaurant, follow these steps:

  1. On the restaurant iPad, open a new table
  2. Add the customer to the table and click Pay
  3. Click “Pay Tab” for the amount of the balance on the house account (Note: You may not see "Pay Tab" as this payment type may be called something different at your course. The payment type you want to use here is "Tab Paid")
  4. Then choose the payment method the customer used to pay the balance (e.g., Check)
  5. Tap Finalize Sale

Please note, when you are looking at the house account payments on a customer's golf profile, you will be able to notice the difference between an auto-billing payment and a manual payment:

  • Auto Billing Payment will be listed as Statement
  • Manual Payments will be listed as Payment

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