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Refunding reservations from the tee sheet

Full refunds for reservations paid by credit card can be processed from the tee sheet, with the amount being credited back to the card used for payment. Full refunds can be processed for individual products at a time, including green fees, cart fees, and extras. Processing refunds from the tee sheet automatically updates reporting in Lightspeed Golf and Lightspeed Retail (R-Series). If you are looking to process a partial refund, refer to our article for refunding through Payments Reports.

Refunding from the tee sheet

Follow these steps for each customer in a reservation, if necessary.

  1. Navigate to the Tee Sheet.
  2. Select the reservation that should be refunded.
    Navigating to the tee sheet and selecting a reservation
  3. Click the 3 dots button.
  4. Click Refund.
    Clicking on the 3-dot button, and then selecting refund, within a reservation
  5. Select which products should be refunded for the selected customer.
  6. Click Refund product(s).
    Selecting which products to refund

The individual products will be marked as refunded. An additional indicator will appear on the tee sheet if all products are refunded.
Example refunded reservation, highlighting the refunded indicators

Reviewing tee sheet refunds in reports

Tee sheet refund information will populate automatically in the Lightspeed Payments report in Lightspeed Golf.
Example Lightspeed Golf report, displaying a refund
Information about the refund also populates automatically into reports in Lightspeed Retail (R-Series).
Example Lightspeed Retail (R-Series) report, displaying a refund

What's next?

Processing reservation payments by credit card

Processing credit cards directly from the tee sheet streamlines reservation payments.

Learn more

Refunding card transactions with Lightspeed Payments (CNP)

Learn more about processing refunds through Lightspeed Payments (CNP).

Learn more

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