Full refunds for reservations paid by credit card can be processed from the tee sheet, with the amount being credited back to the card used for payment. Full refunds can be processed for individual products at a time, including green fees, cart fees, and extras. Processing refunds from the tee sheet automatically updates reporting in Lightspeed Golf and Lightspeed Retail (R-Series). If you are looking to process a partial refund, refer to our article for refunding through Payments Reports.

Refunding from the tee sheet

Follow these steps for each customer in a reservation, if necessary.

1. Navigate to the Tee Sheet.
2. Select the reservation that should be refunded.
   
3. Click the 3 dots button.
4. Click Refund.
   
5. Select which products should be refunded for the selected customer.
6. Click Refund product(s).
   

The individual products will be marked as refunded. An additional indicator will appear on the tee sheet if all products are refunded.

Reviewing tee sheet refunds in reports

Tee sheet refund information will populate automatically in the Lightspeed Payments report in Lightspeed Golf.

Information about the refund also populates automatically into reports in Lightspeed Retail (R-Series).

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