With credit card surcharging in Lightspeed Golf, you can pass processing fees on to members who pay for their house and family accounts with a credit card. This feature must be enabled in Lightspeed Golf and applies exclusively to card-not-present (CNP) house account payments.
You can set a custom surcharge rate in your Lightspeed Payments portal, up to the maximum processing fee allowed for your region.
Surcharging is available only to Lightspeed Payments users in the United States and Canada, excluding Quebec, Connecticut, Maine, Massachusetts, New York, and Puerto Rico.
Credit card surcharging is subject to applicable laws, card network rules, and processor requirements, and may not be permitted or available in all jurisdictions.
Enabling surcharging
Once enabled, the system automatically calculates and adds these fees to both manual and recurring payments, and updates your financial reports to save you time. Customers will see these fees clearly during checkout or on their billing statements, giving them the option to avoid the charge by paying with cash, cheque, or ACH.
- Navigate to Reports > Lightspeed Payments > Settings > Payments.
- Click the toggle to Enable surcharging.
- Click Edit to adjust the surcharge rate for all card brands.
Processing surcharges through manual payments
When a member or employee processes a one-time payment with a credit card, the system automatically calculates the surcharge and adds it to their total before they complete the transaction.
Employees will see a Credit card surcharge amount in the payment window.
Members will see a Credit card surcharge amount in the payment window. A notice will also be present explaining that they can pay through ACH, cash, or cheque to avoid a credit card surcharge.
Processing surcharges through automatic billing
For recurring house and family account payments, the surcharge is automatically collected and added to the customer's billing statement, eliminating the need for manual calculations.
Employees will see a Credit card surcharge amount when enabling automatic billing.
Members will see a notification that a surcharge amount is automatically applied to credit card payments when viewing their statements.