Packages and subscriptions sold through Lightspeed eCom (E-Series) must be properly set up and applied to customer profiles to ensure accurate activation after purchase. This article outlines the necessary steps to create, enable, and manage these products across Lightspeed Golf, Retail POS (R-Series), and eCom (E-Series).

Creating packages and subscriptions

Packages and subscriptions should be created in Lightspeed Golf to ensure they sync correctly with Retail POS and eCom.

More information about creating packages and subscriptions can be found in the Creating packages, and Creating memberships and services articles, respectively.

Logging in to Lightspeed eCom

Log in to your eCom account to manage package and subscription sales.

1. Log in to your Lightspeed Retail POS account.
2. Click Retail (R-Series) from the top left corner of the page, then select eCom (E-Series) from the dropdown list.

   

Enabling package and subscription products in eCom

Packages and subscriptions must be enabled in eCom before they can be purchased online.

1. Navigate to Catalog > Products in your eCom store.
2. Locate the product you wish to enable and ensure the toggle under its name is switched to Enabled.

For detailed instructions, refer to the Enabling and disabling products article.

Enabling admin notifications

Admin notifications should be enabled in eCom to ensure you receive alerts for each online package or subscription sale.

1. Navigate to Settings > Notifications in your eCom store.
2. Enable Admin notifications for New order placed.

More information, such as how to change which email receives notifications, can be found in the Admin notifications help center article.

Applying packages and subscriptions sold online to a customer profile

Packages and subscriptions must be applied to customer profiles manually to ensure accurate reporting across all systems.

1. In Lightspeed Golf, navigate to the customer's profile that the package or subscription was purchased for.
2. Navigate to Packages > Sell or Subscriptions > Sell.
3. Add the necessary packages, memberships, and/or services to the sale and set the Start and End dates accordingly.
   • The total listed in the summary must match the payment amount processed online.

   

4. Select Continue to navigate to the Sale tab.
5. Select Register as the payment method, and click Save.
   • Disable the Send confirmation email toggle if you do not want the customer to be notified about the sale again.

   

6. Select Cancel Sale when the transaction appears in the register.
   • This ensures that only one sale is recorded, while also applying it to the customer's profile.

   

7. Review the customer's profile to confirm that the package or subscription is activated.

   

More information about selling packages and subscriptions can be found in the Selling packages, and 
Selling memberships and services through subscriptions articles, respectively.

Updating eCom order status

Updating the order's status in eCom after applying a package or subscription ensures clear tracking and communication with customers and staff.

You may want to create and assign a custom order status, as the default order statuses relate most to physical product sales.

1. Log in to your eCom account.
2. Navigate to My Sales > Orders in your eCom admin panel.
3. Locate and select the specific order.
4. Click on the status dropdown menu and choose the appropriate status, such as Completed or Processed, or a custom order status.

For detailed instructions, refer to the Changing order status article.

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