Syncing categories and products between Retail POS (R-Series) and eCom (E-Series) ensures a seamless online and in-store shopping experience for your customers. Categories and products from Retail POS automatically sync to eCom, allowing for structured organization and accurate inventory reporting.

New products should be created in Retail POS first. This allows for proper categorization in Retail POS, which is essential for accurate sales reporting. Once created, products can be enabled in eCom and assigned to a category, ensuring they appear correctly on your online storefront.

Syncing categories between Retail and eCom

Categories in Retail POS are automatically synced to eCom, preserving their structure and order. Any categories created in Retail POS appear in the eCom dashboard but remain disabled until manually enabled. If needed, you can also create online-only categories in eCom for better customization.

To learn more, visit our article on Syncing categories between Retail POS and eCom.

Syncing products between Retail and eCom

Product inventory is automatically synced from Retail POS, ensuring consistency in descriptions, pricing, and stock levels. The sync is bi-directional, meaning updates made in either Retail POS or eCom reflect on the other platform. However, vendor details, inventory defaults, and images only sync one way from Retail POS to eCom and must be manually managed in eCom.

For a complete guide, check out our article on Syncing products between Retail POS and eCom.

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