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Accounting FAQ

This article addresses frequently asked questions about various accounting processes in Lightspeed Retail (R-Series) and Lightspeed Golf. It covers topics such as voiding sales, backdating transactions, managing house accounts, tracking partial payments, understanding deleted reports, and processing payments marked as 'In Progress'. 

  • Voiding sales in Lightspeed Retail (R-Series) do not process through Lightspeed Accounting unless they are processed on the same day of the sale. To ensure accurate accounting, consider using the Account Adjustment payment type when voiding sales that are not from the current day.

  • Backdating transactions in Lightspeed Retail (R-Series) will not be automatically sent to Lightspeed Accounting. To ensure accurate accounting, it's recommended to manually update the reporting information about these backdated payments in your accounting software. This manual update will ensure that the transaction data in Lightspeed Retail and your accounting software are in sync.

  • To ensure accurate reporting, it's crucial to verify that all house accounts are connected across Lightspeed Golf, Retail, and Restaurant. Discrepancies may appear if a house account is not connected in Lightspeed Golf but has a balance in Lightspeed Retail (R-Series) or Lightspeed Restaurant (L-Series). You can ensure accuracy by exporting the Credit Account report in Retail and the Customer List in Restaurant (filtered to customers with a balance), and then verifying that all accounts are reflected in the Balance report in Golf. 

  • Partial payments can be tracked in Lightspeed Retail (R-Series) using the partial payments report. Additionally, the Nexus app can be used to ensure all sales are finalized before closing the register. This app, which can be added to Chrome from the Chrome Web Store, scans for all sales that have a payment attached but have not yet been finalized, and forces staff to finalize those sales before closing the register.

  • The Deleted Payments report in Lightspeed Retail (R-Series) provides information about payments that were initially collected in a sale but were subsequently removed or deleted before the sale was finalized.

  • In Lightspeed Golf, payments or deposits that are marked as "In Progress" are not yet finalized and may not appear in certain reports until they are finished processing. Typically, this status is seen when a payment has been sent to a customer's credit card but hasn't yet reached the golf club's bank account. This can also occur when a golfer pays with their Automated Clearing House account (ACH) while the payment is still being processed, which can take a few days.

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