Please review House Account Version 2 articles if you see Version 2 in Settings > House Accounts.

This article shows you how to transfer payments between Lightspeed Retail (R-Series) and Lightspeed Restaurant (L-Series) to help balance house accounts. This can help rectify situations where the wrong customer has been charged, for example.

Reconciling from Retail POS (R-Series) to Restaurant POS (L-Series)

When a customer has credit on their retail account, but a balance owing in the restaurant, follow these steps to adjust the house account.

Use the balance from the retail side

1. In retail, go to customers, open the customer you need and click "Checkout"
2. Once in the sale, click on "Payment" directly without adding any items to the sale
3. Choose "Refund Deposit" displayed under the customer's name
4. Choose the exact amount owed in the Restaurant POS to refund and choose the payment type. Note: It is recommended to use a payment type along the lines of Restaurant Payoff or House Account Adjustments. If you need to create a new payment type you can do so in Settings - Payment Types - New Payment Type

This will use the credit on the retail account, which you can now use to pay off the balance on the restaurant side

Pay the balance owing on the restaurant side

1. On the restaurant iPad, start a new table
2. Add the customer to the sale
3. Click on the Pay icon in the top right corner
4. Click the “Tab Paid” payment button and enter the amount you are transferring over (Note: the amount will default to the amount owing on the account)
   • This payment may be named differently for you, but to check the payment type in your restaurant admin backend go to Payments and click on the payment type to verify that the type is “Tab Paid”
5. Once you have added the tab paid amount, choose the Account Adjustment payment type to pay off the tap paid amount
   • If you do not already have an account adjustment payment type, in your restaurant admin backend, go to Payments and “add payment”. Call it “Account Adjustment” or something along those lines and choose “No Payment” as the type of payment. Ensure auto-finalized and visibility is select
6. Click Finalize to complete the sale

Reconciling from Restaurant POS (L-Series) to Retail POS (R-Series)

When a customer has credit on their restaurant account, but a balance owing in retail, follow these steps to adjust the house account.

Use the balance from the restaurant side

1. On the restaurant iPad, open a new table and add the customer to the table
2. Add an “Account Adjustment” item to the sale for the amount of the credit

   

   • If you don’t already have an account adjustment item, in the restaurant admin backend go to Products and Add Product in whichever category you’d like (ie. Discounts). Make the item visible and change the product type to
     “Open Price” with a tax rate of 0

     

3. Click Pay and choose “Put on Tab”.
   • If you get a balance is not negative error message, you will need to change the payment type here to “Use Credits”. Once you select Use Credits it will suggest the amount of credits the customer has on their house account. Enter the entire amount displayed or for the amount of the account transfer. If there is still a balance remaining for this transaction, use the “Put on Tab” for the remaining balance of this transaction.

     

   • Note - your payment types may be named differently, but to verify you have the correct payment type go to the restaurant admin backend to Payments and click on the payment to see what the payment type is

     

4. Click Finalize
5. This will remove the credit on the restaurant account, which you can now use to pay off the balance on the retail side

Pay the balance owing on the retail side:

1. Open a new sale in retail and add the customer to the sale
2. Click Payment
   
3. Click Make Payment for the amount of the credit you just adjusted in the restaurant
4. Choose “Account Adjustment” as the payment type
   • If you do not already have the Account Adjustment payment type, in retail go to Settings - Payment Types and Add New Payment Type and call it “Account Adjustment”
     
5. Click Finish Sale