The article below provides you with an overview of our Business Intelligence module and how to navigate through the different reports.

All our reports and charts can be exported to PDF by clicking on the pdf icon or to CSV by clicking on the three little dots at the top right of each box and selecting download -> CSV File as seen in the screenshot below.

In order to quickly find reports in this article, you can press Ctrl + F ( for Windows) on your keyboard to search by report name or description.

If you are on a Mac, you can use the Cmd + F buttons.

You can filter the report by clicking on the right-hand panel and choosing different criteria. Here is where the filters can be found if they are hidden.

Detailed breakdowns of each report are listed below in the order they are displayed

Reports labelled with * signify that they are accessible via the advanced analytics module

Rounds

Overview

This report entails an overview of your rounds and is broken down by the different product types revenue (green fees + carts) average revenue, channel types (percentage of online vs. offline reservations), channel sources (third party integrators should you have any, the club's widget versus Lightspeed Golf's Marketplace. This report will also show you your reservation breakdown per player type and the state of that reservation, meaning whether they were marked as "arrived" "no show" or "reserved".* It displays the revenue generated for carts and green fees per player type.

Pace Comparison *

This report entails your pace year over year. It will display the number of rounds. average revenue and total revenue in comparison to last year.

Player types/product/State

This report displays rounds played, reserved and no shows per player type. This includes revenue collected from carts and rounds played by each player type.

Date/Channels

This report entails the different channels the booking is made from, illustrating the distribution of rounds booked via the website, the booking widget (website) the application as well as how many rounds were booked through the Pro Shop.

Summary/Channel Player Type

The report records the number of rounds booked through each channel per player type.

Player Summary

The player summary report includes a dashboard illustrating an overview of rounds played by customers and guests. This report allows you to find specific customers as well as their number of rounds played through a filtered period of time. The report also includes the amount of identified and unidentified rounds by customers.

Occupancy

Overview

This report entails an overview of your tee sheet occupancy broken down into rounds played per time slot by weekday and weekend. The report includes the number of products (carts + green fees) booked per hour of the day. Graphs and charts illustrating monthly occupancy and “days in advance booking” can also be found in this section of your Business intelligence module.

Pace comparison *

The pace comparison report allows you to see the occupancy (rounds played) of your course/courses per month, in comparison to the rounds played in the previous years.

Customers

Overview

The customer overview report presents an overall visual of all your customers. The report covers all information that is available within the customers profile, such as different player types, customers with and without emails and phone numbers on file, customers by gender, customers with shared addresses, and finally a detailed list of all customers listed in your database alongside the information shared within their profile.

Leaderboards *

The leaderboards report refers to your leading customers in the separate fields of the software. This report will show which customers played the most rounds, no shows and cancellations. Also found on the leaderboards report is the amount of revenue collected from your “leading” customers on carts and rounds.

Acquisitions *

This dashboard gives you an insight into how and when you acquired your customers in the database. The report includes visual representations of customer profiles in correlation with the time of day and the day of the week that they were created.

Subscriptions

Overview

The subscriptions overview report entails charts and graphs illustrating all your active, expired, and sold subscriptions. You can also find the payment method used for each subscription purchase. This section further includes the list of all your customers alongside their subscription type, start and end dates, and status.

Sold

The Sold subscription report lists all of your sold subscriptions over a selected time period. The report includes YoY sold subscriptions allowing you to compare results from past sales.

Renewed

The renewed Subscription report lists all of your renewed subscriptions. The report includes YoY renewed subscriptions allowing you to compare how many subscriptions were renewed from year to year.

Cancelled

The cancelled subscription report lists all of your cancelled subscriptions during a period of time. The report includes YoY cancelled subscriptions allowing you to compare how many subscriptions were cancelled in comparison to previous years.

House Accounts

Auto-Billings

This report entails a list of all your customers and house accounts with auto-billing activated. The list includes the next billing date for all house accounts with auto-billing activated.

Successful payments *

The section of the module illustrates a dashboard with an overview of all customers with successful payments on their house accounts. The report as well includes a graph indicating how much revenue has been collected in successful house account payments.

Failed payments *

The section of the module illustrates a dashboard with an overview of all customers with failed payments on their house accounts. The report as well includes a graph indicating how much revenue is owed in failed house account payments.

Packages

Overview

This report gives you an overview of all your packages, it entails your limited packages, as well as the different product type packages. Also found in the report is a list of all your customers as well as the archived, expired and active packages attached to their accounts.

Redemptions

The redemptions report gives you an overview of when, where and by whom the packages are used. The report contains various graphs and charts illustrating usages on green fees and carts, usages based on the time of the day and the day of the week, and finally YoY usages allowing you to compare package redemptions to previous years. Also found in the report are total usages per package and top packages used by selected customers.

Liabilities

The liabilities report gives you an overview of the total usage left of your sold packages and their monetary value. The report includes your top liabilities per package name as well as top liabilities per package owner. A list of all customers with active packages can be found at the bottom report alongside the amount of revenue owed in the form of active packages.

Vouchers

Overview

The Voucher overview report contains a list of all vouchers, graphs illustrating your best-selling vouchers, as well as your top redeeming customers, which can be located in this section of the Business intelligence module. Lastly, the report entails all active and inactive/expired vouchers in your database.

Redemptions *

The voucher redemptions report includes an insight into how many vouchers were redeemed, when and by whom. The report also includes a graph of usage over time compared to previous years, allowing you to compare year-to-year sale usage growth/decline.

Promo codes

Overview

The Promo codes overview entails a list of all your promo codes within the system alongside the total amount of discounts given in ($ & %) and the average discount rate offered ( $ & %). In this section of the Business Intelligence module, you can find your promo codes which apply to carts and green fees, as well as all active and expired promo codes.

Redemptions *

The promo codes report includes an insight into how many promo codes were redeemed, when and by whom. The report also includes a graph of usage over time compared to previous years, allowing you to compare year-to-year usage growth/decline. Finally, the report contains various graphs and charts illustrating usages based on product type, usages based on the time of the day and the day of the week, and finally YoY usages allowing you to compare promo code redemptions to previous years.

Rainchecks

Overview

The Rainchecks overview gives an overview of all of your recorded issued and redeemed rainchecks. The report as well contains the status of all existing rainchecks (outstanding vs redeemed), the number of issued rainchecks per employee and total revenue collected through rainchecks.

Issued *

The raincheck issued report offers insight into how many rain checks were issued, when and by whom. In addition to the list of all issued rainchecks, the report illustrates the date and time, the dollar amount and the employee to which each raincheck was issued.

Redeemed *

The raincheck redeemed report entails insight into how many rain checks were redeemed, when and by whom. In addition to the list of all redeemed rainchecks, the report illustrates the date and time, the dollar amount and the employee to which each raincheck was redeemed.

Employee *

The employee section of this report gives you an overview of your issued and redeemed rain checks by employees. The report lists the date and time and dollar amount of all issued and redeemed rainchecks by each employee.

Online deals

Overview

The Online deals overview provides a detailed report on when, where and by whom the deals were used. The report illustrates total usages based on product type (green fees and carts), Time of the day and day of the week.

Redemptions *

The Online deal redemption report entails insight into how many online deals were redeemed, when and by whom. In addition to the list of all redeemed online deals, the report illustrates YoY redemptions allowing you to compare usage over time compared to previous years.

Extras

Overview

The Extras Overview report gives you the performance of your Extras sold in revenue, the Average Price of your Extras, and the Best-Selling Extras in Revenue and Quantity.

The report shows which Channels Types, Channel Sources, and Channel Mediums these Extras were booked from:

  • Channel Types: Online / Offline

  • Channel Sources: Chronogolf (online) / Club (online and offline)

  • Channel Mediums: Proshop (offline) / Mobile / Booking Widget / Website

Daily Report

The Extras Daily Report will give you the number of Extras sold on specific days, based on specific tee times and customers.

Exports

Orca Export

The ORCA Export allows you to upload all your reservation data (rounds date and time, customer information, round status, etc.) of a given period to the ORCA report system.

Tee Sheet Export

The Tee Sheet report lists the raw data of your rounds booked (including information such as date and time, customer booking information, cost, etc.) Useful when exported as .CSV and used in pivot tables in Excel.

Did this answer your question?