When creating a new employee profile for staff members, assigning the proper role is crucial to ensuring that their system permissions match their responsibilities.

Within Lightspeed Golf, there are four employee roles: Owner, Manager, Assistant, or Booking Agent. Given that the four have vastly different permissions, think carefully about how you assign each role.

On one hand, it is important for decision makers and those that are well-versed in Lightspeed Golf to have access to the entire system through the owner role. This allows them to react quickly to any operations issues and focus on providing excellent customer service.

On the other, employees with more limited responsibilities are often not as familiar with the software, and only need the core functionality offered by the assistant or booking agent role. Part timers, starters, and various others don't need to be overwhelmed by features and settings, so these roles are perfect for them!

Let's break down the major differences between the four roles:

Owners

Owners can access every module. Within these sections, they can create, edit, modify and apply settings. A brief overview of each section.

Onboarding (at the beginning of the setup)*

In the onboarding module, owners can complete preliminary setup activities and check off each section as it has been completed.

Managers

Managers can no longer manage employees and roles.

(*) indicates owners and managers only

Tee Sheet

The tee sheet module offers core day to day functionality for managers and assistants. Creating, moving, recurring, and modifying bookings can be done by anyone. That also goes for editing player types, searching players, and applying packages or coupons. All roles are able to mark players as arrived, no-show, or raincheck, enter credit card information and process a charge, and delete bookings.

In the edit tool, managers can block, unblock, squeeze, delete, and promote tee times.

Only owners and managers are able to send email and SMS notifications from the tee sheet.

Tee Times & Pricing*

Only owners and managers can create, add, or delete tee times. They also have full control of all price sheets their assignment to specific day and date ranges. Within price sheets, only managers can configure price rules for green fees and carts and assign all time restrictions.

Events*

Only owners and managers can create and edit tournaments and events.

Customers

Owners, managers and assistants have access to the customer base. Edit customer information, sell packages and subscriptions, manage house accounts including making payments, and add credit cards.

Promotions

Owners, managers and assistants are able to generate promo codes, sell and track packages and their usage, and create and manage online deals.

Reports*

Owners and managers have access to the reporting section for data on Business Intelligence, Statistics (Key Metrics and Occupancy), Customers (Segmentation, House Accounts, Subscriptions), and Reservations (No-Show Reporting).

Radar*

Owners and managers can access the Radar module, in which Lightspeed Golf automatically alerts you on key events needing your review such as expiring or failed subscriptions.

Settings*

Owners and managers can make modifications in this section for the golf club, the course, employees, player types, product types, package types, sales taxes, membership and service products, online booking, tee sheet settings, house accounts, TV mode, custom fields, and integrations.

Assistants

Assistants can only access 4 key modules: Tee Sheet, Customers, Tour Operators and Promotions. A brief overview of each section:

Tee Sheet

The tee sheet module offers core day to day functionality for managers, assistants, and booking agents. Creating, moving, recurring, and modifying tee times can be done by anyone. That also goes for editing player types, searching players, and applying packages or coupons. All roles are able to mark players as arrived, no-show, or raincheck, enter credit card information and process a charge, and delete bookings.

In the edit tool, employees can only block and unblock tee times.

Customers

Owners, managers and employees have access to the customer base. Edit customer information, sell packages and subscriptions, manage house accounts including making payments, and add credit cards.

Promotions

Owner, managers and employees are able to generate promo codes, sell and track packages and their usage, and create and manage online deals.

Booking Agents

Booking Agents can only access the Tee Sheet module.

Tee Sheet

The tee sheet module offers core day to day functionality for managers, assistants, and booking agents. Creating, moving, recurring, and modifying tee times can be done by anyone. That also goes for editing player types, searching players, and applying packages or coupons. All roles are able to mark players as arrived, no-show, or raincheck, enter credit card information and process a charge, and delete bookings.

Booking agents do not have access to Edit Mode in any capacity (blocking, unblocking, squeezing, deleting, or promoting tee times).

While booking agents can search for players to add to a reservation on the tee sheet, they do not have access to the customer base or detailed customer profiles.*

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